Issue:
After launching a 2020 Autodesk product the following error message is displayed:
The License manager is not functioning or is improperly installed. AutoCAD will shut down now.
Causes:
A possible cause could be corrupted C:\ProgramData\Autodesk\AdskLicensingService\AdskLicensingService.sds file.
Solution:
Verify the below options one by one, testing the product after each:
Option 1 – Update Autodesk Licensing Service
- Download the Autodesk Licensing Service – 9.0.3.46 – April 2019 Hotfix from the page Hybrid Sleep or Hibernate power settings impact on Autodesk 2020 product licensing.
- Once installed, restart the system and try opening the product again.
Option 2 – If LogMeIn is installed
Disable LogMeIn display adapter
- Press Windows+X to open the menu, and choose Device Manager.
- Double-click on ‘Display adapters’ to expand the section.
- If an adapter related to LogMeIn is used, right-click and disable it.
- Run your Autodesk 2020 software.
Shut down any LogMeIn related processes
- Press Windows+X to open the menu, and choose Task Manager.
- On Processes tab, look for any tasks that reference LogMeIn (there may be several).
- Right-click on tasks and select End task.
- Run your Autodesk 2020 software.
Option 3 – Verify that the Autodesk Desktop Licensing Service is running
- Click Start (or right-click Start on Windows 10) and choose Run.
- In the Run box, type services.msc.
- In the Name column of the Services console window, find the Autodesk Desktop Licensing Service and check whether its status is Running.
- Right-click on the Autodesk Desktop Licensing Service and select Properties.
- In the Properties dialog, use the drop-down menu to change Startup Type to Automatic (Delayed Start) and click OK.
- If Autodesk Desktop Licensing Service is not running click on Start to start the service.
Option 4 – If the Autodesk Desktop Licensing Service fails to start
- Navigate to to C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing.
- Run uninstall.exe as admin (right-click > Run as administrator).
- Go to C:\ProgramData\Autodesk\AdskLicensingService and move files you see there in another folder.
- Reboot the computer.
- Temporarily disabled User Account Control in Windows and antivirus software.
- Go to the Autodesk 2020 product install folder and open \x86\AdskLicensing (e.g., for AutoCAD 2020 it would be C:\Autodesk\AutoCAD_2020_English_win_64bit_dlm\x86\AdskLicensing).
- Run AdskLicensing-installer.exe as admin (right-click > run as administrator). Wait for the install to complete.
- Install the latest updates for Autodesk Licensing Service, ether from Autodesk Desktop App or from Product Updates section of Autodesk account portal.
- Click the Start menu and type CMD.
- Right-click on Command Prompt and choose Run as administrator.
- In the Command Prompt, run the below command followed by ENTER:
cd C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\Current\helper\
AdskLicensingInstHelper register -pk 001L1 -pv 2020.0.0.F -cf C:\Autodesk\AutoCAD_2020_English_win_64bit_dlm\Setup\AutoCADConfig.Pit -el US
- Run the software again and perform the Sign In if prompted.
Option 5 – Reinstall the Autodesk Single Sign On Component
- Navigate to Control Panel > Uninstall a program.
- Find the Autodesk Single Sign On Component and uninstall it.
- Navigate to the software installation media (e.g., for AutoCAD 2020 it would be C:\Autodesk\AutoCAD_2020_English_Win_64bit_dlm).
- Open the folder \x64\AdSSO.
- Run the AdSSO.msi and let the installation complete.
Option 6 – Verify that Common AppData string value key exists and has correct value in the system registry
- Open the command prompt (press Windows+R and type cmd then click OK).
- Type set ProgramData in the command prompt. Take note of the value (e.g. C:\ProgramData).
- Open the Registry Editor (press Windows+R and type regedit then click OK).
- Check if [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\Shell Folders\Common AppData] exists. If the key does not exist, add Common AppData string value key with the value from step 2 (e.g. C:\ProgramData).
- In some cases, even the 64bit process registry may also be missing. Check if [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders\Common AppData] exits. If the key does not exist, add a Common AppData string value key with value from step 2 (e.g. C:\ProgramData).
- After making changes in the registry, reboot the system.
Option 7 – If Autodesk 2020 version software was installed using Install Now method
- Uninstall Autodesk 2020 software from Windows Control Panel
- Download the complete software installer from Autodesk accounts portal using Browser Download method
- Install it using Recommended installation workflow for Autodesk Products
See Also:
- Error: “License checkout timed out. What do you want to do?” when launching an Autodesk 2020 software
- Error 1067 when starting Autodesk Desktop Licensing Service manually
- Error 1053: “Windows could not start the Autodesk Desktop Licensing Service service”
- Error: “The License manager is not functioning or is improperly installed” displays when launching AutoCAD
- Hybrid Sleep or Hibernate power settings impact on Autodesk 2020 product licensing